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All purchases made from our site, as all purchases by mail are protected by Decree n. 185 of 22 May 1999, which provides the opportunity for the customer to exercise the right of withdrawal.

For online purchases there is a right of withdrawal for consumers (Articles 64 et seq), who shall exercise this right without any penalty and without specifying the reason, but to the conditions set out below:
May revoke this order within ten days from the delivery of the goods.
The request for return must be submitted prior to the shipment of goods, will not be accepted if not made any prior authorization.
From any refund will exclude shipping charges on the replacement of the goods to be shipped in its original package integrates with national courier no later than the time allowed by law.
The right of withdrawal is exercised by sending a written communication to the professional by registered letter with acknowledgment of receipt (Article 64, paragraph 2) within ten working days of delivery of the goods.
The communication can be sent, within the same term, by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within forty-eight hours, this shall be considered sent in good time if delivered post office within the terms of this contract
The communication must be addressed to:

Castiel SRL Via Porta di Castello, 2/2 40121 Bologna

Such notice must contain the codes and references exact product you want to return, and details on how the reimbursement of expenses incurred (money order, bank transfer, etc..) And any bank.
An acknowledgment of receipt is not, however, essential to prove the exercise of the right of withdrawal.
The return of goods does not automatically lead to a valid right to withdraw from the contract, as the substantial integrity of the property to be returned is an essential condition for the exercise of the right of withdrawal (art. 67 comma 2). The expenses for the return of goods affect the consumer.
Once you have received the goods and verified integrity will, as soon as possible, we will credit the customer the cost of returned products, where necessary, the amount of shipping which will remain the responsibility of the customer.
The right of withdrawal is attributed only to the consumer, customer, ie a natural person purchasing goods for purposes not related to his professional activity, or does not indicate the purchase order form the VAT.

The conditions of sale are only valid for Italy.

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